Rover offers the Rover Guarantee for all services booked and paid through Rover. Simply put, the Rover Guarantee is our commitment to you in the rare instance that something goes wrong during a booking. The Rover Guarantee reimburses members of our community for costs arising from certain injuries to the pet from the Rover booking or resident pet that occur during a service booked and paid through Rover. It also includes dedicated Rover Emergency Support and access to a helpline with expert vet nurses in case you need advice.

Coverage Doesn't Include:

• Damage to the sitter or dog walker's property
• Injury to the pet care provider or pet owner, or someone related to or residing with the pet care provider or pet owner.
• Treatment costs for preventive care, or medical or veterinary bills resulting from an illness or a chronic or pre-existing condition
• Injury or damage that arises during a Meet & Greet or otherwise outside the service dates of a confirmed Rover booking
• Preventable conditions such as fleas, ticks, or parasites
• Bookings made outside of Rover.com.

To learn more about the Rover Guarantee, including more details on what's covered, minimum contributions, and limits, check out our Rover Guarantee page.

If you have a health or safety concern related to a Rover service, we're here for you at +48 12 383 2624. 

Note: Please know that we only offer phone support via voicemail and in English only. To reach us by phone, leave a voicemail in English with a description of the reason you need support and a member of our team will reply to your message.

To receive support in your preferred language, submit a request by navigating to the bottom of any page in the Help Centre and selecting Get help.