The Rover Guarantee is our commitment to you in the rare instance that something goes wrong during a booking. The Rover Guarantee reimburses members of our community for certain costs arising from certain injuries to the Rover pet or resident pet, as well as damage to the sitter’s property that occur during a service booked and paid through Rover. It also includes Rover Support.
For an in-depth look at Rover Guarantee coverage and minimum contributions and limits, check out the following:
Rover Guarantee Terms and Conditions
Coverage doesn't include:
- Injury to the pet care provider or pet owner, or someone related to or residing with the pet care provider or pet owner.
- Injury or damage that arises during a Meet & Greet or otherwise outside of the service dates of a confirmed Rover booking.
- Treatment costs for preventive care, or medical or veterinary bills resulting from an illness or a chronic or pre-existing condition.
- Preventable conditions such as fleas, ticks, or parasites.
- Bookings made outside of Rover.com.